all image upload link is not working form

  • Stephanie
    Asked on April 24, 2019 at 7:56 AM

    I had clients upload all pics to a jotform for a 12 week challenge and now that the challenge is over all before pictures are not accessible to me. None of the links work. How do I remedy this? Thank you. 

  • Richie JotForm Support
    Replied on April 24, 2019 at 9:35 AM

    To clarify, are you referring to your form "Photo and Measurement submission"?

    I have checked your form submissions and its seems the uploaded images can be viewed in your submission page.

    May we know if you're logged-in when you tried to view the uploaded files? Are you trying to view the uploaded files via the notification email?

    Looking forward for your response.


  • DynamisFit
    Replied on April 24, 2019 at 9:55 AM

    I figured it out as soon as I posted, couldn’t seem to before posting haha. Thank you!