The settings page of my account is taking too long to load

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    cd_support
    Asked on April 25, 2019 at 02:21 PM

    Good afternoon.

    Why does it take so long to load the page https://www.jotform.com/myaccount/settings? I tried different browsers but the same thing is happening.



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    Welvin
    Answered on April 25, 2019 at 03:26 PM

    Are you on a private network? Would you mind checking to see if your firewall or security setting is blocking some of our website resources? You can quickly see this in the browser console:

    Guide: https://www.jotform.com/help/453-How-to-get-a-console-report-from-most-common-browsers.

    We do not have a known website issue today, and I can also load the page in just seconds. Since you already tried with multiple browsers, I suspect it's the security/firewall settings, so please check that for us.