New elements are not shown in in form - one more question

  • Profile Image
    Sebastian
    Asked on April 26, 2019 at 07:13 AM

    Hello,

    I've been building a form which will be used for customer signup.

    However, whenever I add a new dropdown, or checkbox - it does not show up.

    Are you able to help me figure out what's wrong with it? When I click on "preview form" the forms don't show up.


    Also, I have a dropdown namned "Prenumerationskod" and in this dropdown there are 4 options. Such as 149x3 Original.

    Is there a conditioning in which if "149x3 Original" is selected, the PDF-file changes the value to "149 kr i månaden i 3 månader".


    I've tried using conditioning and nothing seems to work.

    Kind regards,

    Sebastian

  • Profile Image
    Victoria_K
    Answered on April 26, 2019 at 09:42 AM

    Hello Sebastian,

    Our apologies for the inconvenience. Our developers have fixed update problem about an hour ago. I have now cleared form caches manually for your account once more. Can you please check if form is now updated correctly?

    Guide: How-to-Clear-Your-Form-Cache

    We will address dropdown question here: https://www.jotform.com/answers/1805071 

    Thank you.