PayPal Billing: Update username

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    dariusmaster99959
    Asked on April 30, 2019 at 12:54 AM
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    roneet
    Answered on April 30, 2019 at 04:49 AM

    Since you have a PayPal Billing so in order to change the username you have to cancel the PayPal subscription.

    I noticed that the next billing date is May 31, 2019, so what I would suggest you change the username after the current subscription got over. You may cancel the subscription now so that you would not be charged once again.

    Once you have downgraded then you may change the username yourself. Please follow this guide:

    https://www.jotform.com/help/526-How-to-Change-the-Username

    Let us know if you have further questions.

    Thanks.