PayPal form: Getting error "Invalid PayPal account used. Please contact form owner."

  • jeremy7291
    Asked on May 23, 2019 at 1:10 AM

    Hi Jotform Team, I have enabled one of your PayPal form templates. I published it and when I tested it, got this message, "Invalid PayPal account used. Please contact form owner."

    Can you help me work out the issue please?

    I am selling a product.

    Jeremy Walker

  • AndrewHag
    Replied on May 23, 2019 at 3:23 AM

    I see that you didn't link your PayPal account. To complete the integration process, please add your PayPal account email address in the PayPal Account field.

    1558596128chrome AFGvjZg4tS Screenshot 10

    Here is the guide: How-to-Integrate-Form-with-Paypal-Standard-

  • jeremy7291
    Replied on May 23, 2019 at 4:43 AM
    Okay great thank you for that.
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  • jeremy7291
    Replied on May 28, 2019 at 7:43 PM
    Hi JotForm Team, I have looked through your website and turorial. I can't see where to link my PayPal account. What am I missing?
    Where is payment wizard?
    Jeremy Walker
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  • Kevin Support Team Lead
    Replied on May 28, 2019 at 11:22 PM

    To implement my colleague instructions you need to edit the form on the Form Builder, once there click on the payment field, the wizard button and enter your PayPal email address, do not forget to click on the green continue button to save the changes. 

    PayPal form: Getting error Invalid PayPal account used. Please contact form owner. Image 10

  • jeremy7291
    Replied on May 29, 2019 at 2:43 AM
    Thanks for that. 👍
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