Encrypting a form

I am trying to encrypt a form. It asks me for my password and when I put it in, I get the attached and therefore cannot go any further in setting it up. Please advise.

I am able to encrypt my form and downloaded the private key already. It seems that you're entering an incorrect password. Please input the correct password of your Jotform account to proceed.

You may also refer to this guide for more details on this feature:

https://www.jotform.com/help/344-Encrypted-Forms-and-How-to-Use-Them#How-Can-I-Enable-Form-Encryption

 

We are sorry for the inconvenience.

As what JohnRex has said, it seems you may have inputted the wrong password in your account.

Here is my screen cast:

Can you please try clearing your browser's cache?

Please give it a try and let us know if the issue still remains.

I reset my password and it still did not allow me..
Julie
*• **•*
*julie samuels*
*franchise development*
o: 212.359.0713 • m: 646.341.0016
Now Franchising • blinkfranchising.com
386 Park Ave South • 11th floor
New York • NY 10016



*Connect with me on LinkedIn !*

...

So now I got in but when I go to download the key, I get this:
[image: image.png]
*• **•*
*julie samuels*
*franchise development*
o: 212.359.0713 • m: 646.341.0016
Now Franchising • blinkfranchising.com
386 Park Ave South • 11th floor
New York • NY 10016



*Connect with me on LinkedIn !*

...

Unfortunately, we cannot view the screenshot you have shared. To post screenshots kindly follow this guide:-How-to-add-screenshots-images-to-questions-to-the-support-forum

Looking forward for your response.

Now, I have the correct password and I am able to have the key created, but
when I try to download, I get this:
[image: image.png]
*• **•*
*julie samuels*
*franchise development*
o: 212.359.0713 • m: 646.341.0016
Now Franchising • blinkfranchising.com
386 Park Ave South • 11th floor
New York • NY 10016



*Connect with me on LinkedIn !*

...

We are sorry for the inconvenience however, we cannot view the screenshot you have shared.

To post screenshots kindly follow this guide:-How-to-add-screenshots-images-to-questions-to-the-support-forum

To clarify, did you download your submission as PDF?

Do note that you can only decrypt the submission in the submission page.

Guide:https://www.jotform.com/help/269-How-to-View-Form-Submissions

It is not possible to decrypt  encrypted submissions when they are downloaded.

For more information, you may check this guide:Encrypted-Forms-and-How-to-Use-Them

Hope this information helps.

If you need further assistance, let us know.

I am not trying to decrypt a submission - I am trying to set up an
encrypted form.
I go to Settings and Click to have Jotform Create encryption keys for me.
...

The form encryption is currently enabled for your form.

Could you please check the next form submissions page to see if the form data is readable?

https://www.jotform.com/submissions/91395858278880

If you can read the data, it means that the decryption based on the key is working properly.

I can read that! Does that mean it works?
Julie
*• **•*
*julie samuels*
*franchise development*
o: 212.359.0713 • m: 646.341.0016
Now Franchising • blinkfranchising.com
386 Park Ave South • 11th floor
New York • NY 10016



*Connect with me on LinkedIn !*

...

Yes, it works.

Please also make sure that you saved the private key file in a safe place. If you try to open the submissions page using another browser or computer you will be asked to upload the key file.