How to cancel subscription?

I just received another notice that our club's paypal account was billed again for $19.00. We have been cancelling our subscription every month for two months now. Why do we keep getting billed?

We do apologize for the inconvenience.

I have checked your account funmc ,in our logs it seems we have cancelled your subscription and downgraded your account to free on 4-24-2019. However, the Bronze Monthly subscription(I-6Y7GTJFWCVEV) is still active.

It seems you may have updated your username from funmc-monthly to funmc and this may have caused the issue with your subscription.

Can you please try to cancel your subscription in PayPal by following this guide:https://www.jotform.com/help/336-How-Can-I-Cancel-My-PayPal-Subscription

Once you have canceled the subscription, kindly let us know at this thread so that we can process any possible refunds and downgrade your account to free.

Looking forward for your response.