Help my form says "You've run out of upload quota!"

  • tbradmin
    Asked on June 5, 2019 at 11:16 AM

    I reached my quota for the month of May, but it's still telling me I am over in June.  My usage has reset on my dashboard, but users can not submit.  This is only the case for "TBR 20th Anniversary Slide Show photo submission", all others seem to be working fine.

    Jotform Thread 1847105 Screenshot
  • BJoanna
    Replied on June 5, 2019 at 12:18 PM

    Sorry for the inconvenience this may have caused you.

    I checked and your standalone form is working fine on my end. 

    1559751337standalone1 Screenshot 10

    Is the issue maybe related to your embedded form? I cleared your form cache. Please check if the issue is now resolved. 

    If the issue still persists, please provide us a webpage URL where the form is embedded.