How can I have the optional fields to show up in the email template regardless if they are filled or not?

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    Asked on June 10, 2019 at 11:58 AM

    Good morning,

    I have created a Jot Form to share with our staff for increasing their credit card limits.  I have created a section for the financial department to complete once we receive their request.

    When I receive the email, it does not show this section on the email.  How can I type a section, that does not require answers, to show on the email we receive?  Not all of the form shows.

    Thank you,


  • Profile Image
    Answered on June 10, 2019 at 02:20 PM

    I believe you are referring to this Form.

    I am not sure if I have understood your question correctly,

    1. Do you want to include the text element in all the email saying "Financial Dept to complete this sec"?


    2. Do you want to only include this text only when the Form is edited by the Financial Dept?

    If this is your requirement then you can configure a conditional email that has this text and only triggers it once the Finance team completes the section.


    Also, do you want to show the Finance Dept section only when the Form is edited?

    If yes then you can add this widget to your Form and configure a condition that says that if Get Page URL contains edit then show the Finance Dept section.

    Let us know if you have further questions.


  • Profile Image
    Answered on June 10, 2019 at 02:23 PM

    I missed sharing the guide to edit the email template. You can edit the body of the email and add the text that you want to add.



  • Profile Image
    Answered on June 10, 2019 at 02:43 PM
    When an employee submits the form and I receive the email that they have
    submitted it, I want to see the part that says Financial Department on the
    email that I receive at that time. I don't want to have to edit it to see
  • Profile Image
    Answered on June 10, 2019 at 04:09 PM

    Empty Fields are hidden by default in the email template. If you want to show these fields, you need to disable Hide Empty Fields in the advanced tab of the email template settings:


    Next, since headers, Text blocks, images are not included by default in the email template, you need to do it manually. To do this, you need to take advantage of the table tools to insert a new row for the headers:

    If you're having troubles doing this, please let us know. We'll be happy to help you sort this out.