Hidden fields are not showing up when editing submission.

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    SWeitkamp
    Asked on June 13, 2019 at 05:54 PM

    Good Afternoon,

    I am using the jotform with some hidden fields and after I receive the submission from the sales team I then am editing those hidden fields and creating a PDF for a different step in the process.  Most of the hidden fields are coming over but some of my hidden fields are not showing and then not printing.  

    Any reason why this would be happening?


    Thank you,


    Susan

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    David
    Answered on June 13, 2019 at 07:33 PM

    We would be glad to assist you. I have checked the submission you have on that form in edit mode: https://www.jotform.com/edit/4361772652123997273

    And compared it to the fields that are hidden in the build mode: https://www.jotform.com/build/91434878973171, and all of the hidden fields show up in the edit link. 

    Could you specify which fields is not showing upon editing? You may share a screenshot to illustrate it: https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum

    Also, please try using a different browser to see if that makes a difference, and if the issue happens in a particular browser, please let us know which one is, so we can test further.

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    SWeitkamp
    Answered on June 14, 2019 at 07:53 AM

    Good Morning,

    The fields show up on the standard edit screen, however I am going to the inbox, then edit submission and then I print from there.  I just looked and it is showing this morning but was not yesterday.  

    Thank you,

    Susan

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    Ashwin
    Answered on June 14, 2019 at 08:59 AM

    Are these fields are hidden conditionally?

    Please note that when you edit submissions from form's submission page or inbox view that means you are logged in to your Jotform account. When you are logged in to your Jotform account, the hidden fields will be displayed while editing submissions.