The form requires users to scroll up to the page to see the thank you message

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    palmstateprint
    Asked on June 19, 2019 at 05:51 PM

    Hi,

    We have identified an issue where people filling out our form and then clicking submit do not see the confirmation page we have set to display upon success.

    Testing this ourselves - the issue appears to be that to reach the submit button at the bottom of the form, one has to scroll down the page (due to the length of the form) and upon clicking submit, what seems to be a blank page appears.  The twist is that the confirmation page is displaying correctly, however in order to see the success message, one has to scroll back up to the top of the page.

    Now most users would not think to scroll up, so just think they are getting a blank page... Is there a way that it can be made so that when the confirmation page loads, the page automatically jumps back up to the top where the message can be seen?

    Thank you!

    Bob

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    Welvin
    Answered on June 19, 2019 at 10:54 PM

    Hello Bob,

    Our apologies for the issues.

    This problem usually happened when the form is embedded on the website, so I presumed you had embedded the form. There are sites that do not respond to the form request to scroll up with onLoad function.

    One example is Wix. The only method that will work would be to redirect the form to an external thank you page on the same website. 

    Guide for setting up URL redirect: https://www.jotform.com/help/38-Redirecting-Users-to-a-Different-Page

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    palmstateprint
    Answered on June 20, 2019 at 10:02 AM

    Hi,

    Thank you for the reply and the info.

    I will make the confirmation page an external link as you suggested.

    Thanks again!

    Bob