How do I get the email autoresponder to say "Hi (first name)"?

  • Marla Moss
    Asked on June 24, 2019 at 3:47 AM

    How do I get the email autoresponder to say "Hi (first name)" in the body of the email? The only option was "full name," which is awkward. When creating the form, I didn't know how to create fields for first name and last name on the same row without using the "full name" field.

  • eralp Jotform Support
    Replied on June 24, 2019 at 4:11 AM

    You don't need to create a different field to get the autoresponder to say "Hi [First Name]".

    Let me show you how you can do it:

    On your form editing page, click on Settings and then to Emails.

    Go to your Autoresponder Settings and you can type:

    Hi {name:first} to get just the first name.

    These are the specific tags stripped if you enable "Middle Name, Prefix, Suffix". Assuming name as the unique name of your Name field.

    So let's say a user enters his name in such a field as Dr John Michael Doe Ph.D:

    {name} renders Dr. John Michael Doe Ph.d (the period after the prefix is automatically inserted)

    {name:first} renders John

    {name:middle} renders Michael

    {name:last} renders Doe

    {name:prefix}. {fullName2:last} renders Dr. Doe (in this case, the period and space must be manually added)

    {name:prefix}. {fullName2:last} {fullName2:suffix} renders Dr. Doe Ph.D


    If you have further questions please let us know.

  • MarlaMoss
    Replied on June 24, 2019 at 3:08 PM

    Ok, {name:first} is actually not working. On the form builder, I used 'full name' and it shows up on the form as two separate fields. Was I supposed to do something different? When I tried creating them as two different short text entry fields, and shrunk them, the form had to be widened and then wasn't narrow enough for mobile. 

  • Victoria_K
    Replied on June 24, 2019 at 4:29 PM

    Hello @MarlaMoss,

    May we ask you to link the form you are working on so we checked it closer? 

    Generally, instead of name in {name:first}, you should use fields unique name, it may be different for every field: How-to-Find-Field-IDs-and-Names