PDF output of submissions

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    TGGeotechnics
    Asked on June 25, 2019 at 11:33 AM

    I am getting an error with the PDF output for the Multiple choice field as shown in the screenshot below.

    Screenshot
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    TGGeotechnics
    Answered on June 25, 2019 at 11:47 AM

    Also, for the email output, fields that are hidden are showing

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    TGGeotechnics
    Answered on June 25, 2019 at 12:34 PM

    1561480444Jotform Error 2.JPG

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    TGGeotechnics
    Answered on June 25, 2019 at 12:35 PM
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    Richie_P
    Answered on June 25, 2019 at 12:36 PM

    I have checked your PDF document and it seems the multiple choice filed is showing the fields correctly.

    Kindly check your PDF document.


    Also, for the email output, fields that are hidden are showing

    To clarify, the notification emails is showing hidden fields?

    Can you please try to enable Hide empty fields in your email.

    Go to Emails> select your notification/autoresponder>Advanced>Hide Empty fields.

    Please give it a try and let us know if the issue still remains.

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    TGGeotechnics
    Answered on June 25, 2019 at 12:44 PM

    Hello, thanks for the response. In the PDF editor for the multiple choice fields it is shown as the image below and I don't know why it is showing blank options.

    As for the email output, just to clarify the fields that are hidden are not empty but I do not want them appearing on the email. Thanks

    1561481033Jotform Error 3.JPG

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    Richie_P
    Answered on June 25, 2019 at 01:06 PM

    I have checked your PDF document and replicated the issue.

    Can you please try creating a new PDF document and let us know if the issue still remains?

    For your inquiry regarding emails and hidden fields, I have created a new thread to assist you better.

    Kindly follow this link:https://www.jotform.com/answers/1869625


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    TGGeotechnics
    Answered on June 26, 2019 at 10:17 AM

    It does appear to be working now thanks however,

    I am also trying to make a blank PDF version of the Jotform however the long text entries are being displayed as 1 row rather than 6 as seen in the screenshot below.1561558646Jotform Error 4.JPG
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    Richie_P
    Answered on June 26, 2019 at 11:40 AM

    Regarding your inquiry on PDF forms, I have moved it to a new thread. Kindly check this link:https://www.jotform.com/answers/1871108

    Thank you.