When account limits are reset?

  • rhianj
    Asked on June 27, 2019 at 8:26 AM

    hi can you please tell me what date our form will go back live we are a animal rescue and the form is for adoptions 

  • Ashwin JotForm Support
    Replied on June 27, 2019 at 10:13 AM

    Please note that submission counters are always reset on the first day of each month. 

    I did check your account and did not find any issue with that. Your account usage is well within the limit of free plan. Please check the screenshot below:

    1561644741accUsage Screenshot 10

    What is the issue you are having? I have cleared your form cache form here. Please test your form again and get back to us if the issue persists.

    We will wait for your response.

  • rhianj
    Replied on June 28, 2019 at 5:16 AM

    Thank you for your reply It is saying that the form is over quota 

  • AndrewHag
    Replied on June 28, 2019 at 6:28 AM

    I checked some of the forms in your account. They seem to be displaying fine. 

    1561717655WEST WALES POUNDIES FOSTER APP Screenshot 10

    I have also cleared the form cache. Could you please share the URL of the form if the issue still persists?