Unable to login

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    maripat67
    Asked on June 27, 2019 at 01:21 PM

    Is anyone else having trouble logging in?

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    JohnRex
    Answered on June 27, 2019 at 02:12 PM

    As checked on my end, I have found no issues while logging in to my account.

    Please try clearing your browser's cache, then retry logging in. I also flushed your login attempts so you should be logging in as usual by then.

    If you're still having trouble logging in after doing so, please let us know so we could check further into it.

    It will be a great help also if you could share us the error that you have been receiving while trying to log in.


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    maripat67
    Answered on June 27, 2019 at 02:43 PM
    Apparently, I WAS, in fact, logged in. The overlay on the screen asking you to log in just doesn’t go away.
    ...
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    JohnRex
    Answered on June 27, 2019 at 03:00 PM

    You may try logging out, then log in again to see if the overlay will appear again once logged in.

    Also, have you tried clearing the browser's cache? I think that could fix it.

    If it still occurs after doing the steps above, could you share us the screenshot please? Here's How-to-Post-Screenshots-to-Our-Support-Forum