Submission confirmations

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    kcashion
    Asked on July 17, 2019 at 03:14 PM

     

    Are you experiencing any issues with your software?

    Some staff are submitting check request forms, but they are not receiving an email confirmation 

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    Mike_G
    Answered on July 17, 2019 at 05:56 PM

    We would like to apologize for any inconvenience. I have checked the mail logs of the email address set as the recipient of the email notification set up in the Check Request Form in your account and it doesn't have any failed email attempts.

    You can also check that information on the history page of your account — How-to-View-Form-Revision-History

    The email address is also not in our Bounce list — How-to-remove-your-email-address-from-bounce-list

    As for the email autoresponder in your form, I see that it is using a custom sender email, if respondents of your form are not receiving email autoresponder after a successful submission, I suggest that you try changing the Sender Email to any of our default email address — noreply@jotform.com or noreply@formresponse.com.

    You can also try setting up SMTP to your account instead — How-to-Setup-SMTP-for-a-Form

    Please feel free to contact us again anytime if you have other questions or concerns.