Email notification sending incomplete submissions

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    coequine
    Asked on July 31, 2019 at 02:56 AM

    So when someone fills out a form it automatically sends us an email of their responses but for some reason we are not getting the full form sent to us. If I go into Jotform the form is complete but the emailed version is not. Is that something we can change?



    This is a re-post of a comment on How to View All Your Form Email History

  • Profile Image
    jherwin
    Answered on July 31, 2019 at 03:11 AM

    Try to create a new notification, perhaps, the notification email template is not updated and the field unique names do not match the notification as to why some of the data is not being displayed.

    Guide: Setting-up-Email-Notifications

    Please try that and see if the newly created notification will include all data. If yes, then you can use that as your primary notification and delete the old one.