Why doesn't my autoresponder 2 email receive any emails?

  • Profile Image
    pvillanuevab
    Asked on August 06, 2019 at 01:06 AM

    Por favor me pueden ayudar, diseñé el formulario:

    https://form.jotformz.com/91976319362669


    En la cual estoy considerando además de un correo tipo autorresponder 1, otro correo autorresponder 2, para ello generé la condicional para que llegué este correo cada vez que se da en aprobado pero no está llegando este segundo correo de autorresponder 2 por favor si me pueden ayudar


    Muchas gracias


  • Profile Image
    Miles
    Answered on August 06, 2019 at 04:07 AM

    Hi there!

    Sorry for the inconvenience.

    We have cloned your form to test the email notifications, conditionals and the auto-responder mails. However, we didn't see any problems with them. Here is the screenshot of how it looks in our inbox:

    1565078703Screen Shot 2019-08-06 at 11.0We also cleared your form caches. Please let us know if the issue persists.

    Thank you.


  • Profile Image
    pvillanuevab
    Answered on August 06, 2019 at 02:43 PM
    No llega el correo:
    AUTORESPONDER 2
    Nose porqué, ya cambie el correo y nada.
    Patrick V.
    El mar., 6 ago. 2019 a las 3:07, Jotform () escribió:
    ...
  • Profile Image
    VincentJay
    Answered on August 06, 2019 at 03:44 PM

    The email address (patrick.villanueva@urp.edu.pe) is on our bounce list. I checked our email logs and emails were sent properly.

    1565120317vxccxbs.png

    Please contact your email provider and ask to add Jotform IP addresses to their whitelist. You can find the list of Jotform IP addresses on this link: https://www.jotform.com/help/145-Whitelisting-JotForm-IP-Addresses-and-Domains

    Also, please make sure the condition is met to receive an email. 

    1565120550zbxcs.png