MySQL Server has gone away error

  • beyondbouldering
    Asked on August 7, 2019 at 8:58 AM

    We are getting the above error.  Can you rectify this please?

    Jotform Thread 1918736 Screenshot
  • Ivaylo JotForm Support
    Replied on August 7, 2019 at 10:21 AM

    Where do you get this error? What do you try to do when you get this error?

    We are unable to see your screenshot. In order to upload screenshots in the forum, please check and follow this guide:

    https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum

    We will wait for your response.

  • beyondbouldering
    Replied on August 8, 2019 at 3:28 AM

    This error was reported by the staff, so I am unsure how long it persisted.

    156524927120190807 182857(1) Screenshot 10

  • Victoria_K
    Replied on August 8, 2019 at 3:53 AM

    Our apologies for the inconvenience. The issue was probably temporary, I think this can happen to any system. If same problem will appear again and will persist for too long, please get back to us so we could investigate this.

    Thank you!