Widgets do not work

  • Transcendence_Media
    Asked on August 12, 2019 at 12:47 AM

    My frustration with this platform grows by the day.

    Many of the widgets don't work. I tried a couple that don't even allow you to enter anything at all.


    When I test-emailed the autoresponder several times, all I received was an email with the same exact text that was in the editor, including the {placeholders} themselves.  None of the {placeholders} showed any values that would allow me to "test" the resulting output.  So the email responder seems useless. 

    Moreover, since the "autoresponder" seems to be the only way a user can edit/update their form input, I have to now seek external solutions to allow users to update their data. If my user cannot update the form submission, nothing that does work on Jotform means anything... it becomes useless for what I'm trying to do.

    Moreover, I am unable to get uploaded images from a filled out form to display in any PDF template. And sometimes even images from a provided URL submission on the form do not show on any template I create.

    I'm really hoping you can tell that these things are easily fixable, and that I didn't waste many, many hours and money on a platform that does not really work well.

    Tthanks.

  • Victoria_K
    Replied on August 12, 2019 at 4:01 AM

    Hi!

    Let us help you to set the form up. To avoid any confusion and to check every issue you reported closer, I have split the thread into several ones, please follow up in every to troubleshoot. 

    https://www.jotform.com/answers/1923473 

    https://www.jotform.com/answers/1923474 

    https://www.jotform.com/answers/1923475 

    In this thread, can you tell us what are the widgets you have experienced difficulties with?