Why are our submissions deleting?

  • USMCOrientation
    Asked on August 19, 2019 at 8:10 AM

    Hello,


    We have paid for the bronze account type yet our submissions are being deleted. We have lost record of more than 60. Please let us know how we can stop this from happening. 


    Thank you,

    Anna 

  • Girish JotForm Support
    Replied on August 19, 2019 at 9:35 AM

    Hello Anna,

    I've restored your submission limit and it seems that submissions are restored. The total submission count is currently at 1301.

    There are also numerous forms in your account in the Trash folder with submissions and these add to the total submission count. You can select these forms and restore them if required.

    15662216721908 3 Screenshot 10

    Please check and confirm if you are still not able to see the submissions.