Why are our submissions deleting?

  • Profile Image
    Asked on August 19, 2019 at 08:10 AM


    We have paid for the bronze account type yet our submissions are being deleted. We have lost record of more than 60. Please let us know how we can stop this from happening. 

    Thank you,


  • Profile Image
    Answered on August 19, 2019 at 09:35 AM

    Hello Anna,

    I've restored your submission limit and it seems that submissions are restored. The total submission count is currently at 1301.

    There are also numerous forms in your account in the Trash folder with submissions and these add to the total submission count. You can select these forms and restore them if required.


    Please check and confirm if you are still not able to see the submissions.