Help with Page Break Functionality

  • Profile Image
    vuytds
    Asked on August 19, 2019 at 11:07 PM

    Hi, I'm so frustrated that I can't figure out this problem I'm having so I'm grudgingly giving up and asking for help. You all are so wonderful to provide the assistance that you do to your users!

    This is the form I am working on:  https://www.jotform.com/build/90938336184162


    Nothing strange needed. Next page button on the first page, back/next pages on all subsequent pages, ending with just a back button on the final page where the submit button is.


    Nothing I do makes the pagination flow work properly. Please save my sanity! Please help me! LOL...   

    I've tried adding sectional collapse buttons after the last section. I've removed and readded page breaks, I've tried naming my page breaks (with names describing the following page; that little trick)…  nothing works.


    Thanks you so so so much in advance!

  • Profile Image
    jherwin
    Answered on August 20, 2019 at 01:42 AM

    I tested the form you mentioned and it is working as expected. Is there any way you can take a short clip of the problem? That would help us troubleshoot this for you.

    You can also post a screenshot of the issue you're referring to, please refer to this guide: How-to-Post-Screenshots-to-Our-Support-Forum

    We will wait for your response.

  • Profile Image
    vuytds
    Answered on August 20, 2019 at 04:43 AM
    HI,
    Yes, I’ve recorded a clip and posted on youtube:
    Form Video
    So first thing you may notice is my logo which previously was at the top of the form has stopped showing up. But that is the lest of my concerns at the moment.
    Everything works ok until about 30 seconds in when you reach the Cost Calculations page and the Back/Next buttons do not work and you can’t progress through the form nor return to start over.
    I have questions about how the back button on the last page and the next button on the first page appear to be linked and how do they relate and how do you work with them…
    Anyway, thank you for your assistance….
    Ray Miller
    Sent from Mail for Windows 10
    ...
  • Profile Image
    Kiran
    Answered on August 20, 2019 at 06:12 AM

    It looks like that the link to the video is not posted in the thread. Please access this thread https://www.jotform.com/answers/1932575 and post the link to the video so that we can check and assist you further.

    We will wait for your response. Thank you! 

  • Profile Image
    vuytds
    Answered on August 20, 2019 at 06:34 AM

    Per your request...  Link to my form issue video:

  • Profile Image
    Kiran
    Answered on August 20, 2019 at 08:21 AM

    I have checked the form and able to replicate the issue at my end. As I check the form further, the issue seems to be occurring due to the condition #29.

    156630362020082019_170811.png

    Please try disabling the condition or rectify it so that the form should be working fine. Please get back to us if you need any further assistance. We will be happy to help.