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rivalofficeAsked on August 20, 2019 at 7:14 PM
Hello!
I set up to where PayPal could be used for the product I am selling. One submissions says incomplete and i just want to make sure i have everything set up right. can you please help me
Page URL: https://form.jotform.com/92316756510153 -
Girish JotForm SupportReplied on August 20, 2019 at 8:55 PM
As far as I can see, the payment field is integrated correctly in your form. Regarding the incomplete payment, this usually happens when a user closes the browser or didn't settle the payment after being redirected to the Payment Page.
You can refer to these guides to handle incomplete payments in your forms:
How-to-View-Incomplete-Payments
Paypal-Incomplete-Payments-FAQ
Do review and let us know if you face any difficulties.