PayPal Billing: Cancel subscription and refund amount

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    JACAPRI
    Asked on August 22, 2019 at 03:21 AM

    Buenos días, quiero dar de baja a mi actual plan Bronce, solo deseo continuar con la opción gratuita.

    Muchas gracias

  • Profile Image
    roneet
    Answered on August 22, 2019 at 03:54 AM

    Since you have a PayPal billing so you have to manually cancel the subscription I-B2V0VV8T7NW2.

    You would have to manually cancel the subscription from your PayPal account. Follow this guide:

    1. Login to your Paypal Account
    2. Find the reference to the latest payment you have made to JotForm
    3. Once found, click the subscription number for that transaction
    4. Now click on the "Cancel Subscription" button and that is it.

    Once you have cancelled the subscription then you may let us know so that we may be able to refund it.

    https://www.jotform.com/help/336-How-Can-I-Cancel-My-PayPal-Subscription

    Let us know if you need further assistance.

    Thanks.

  • Profile Image
    JACAPRI
    Answered on August 22, 2019 at 06:43 AM
    Buenos días, ya he cancelado la suscripción en Pay Pal
    Muchas gracias

    Libre
    de virus. www.avast.com

    <#DAB4FAD8-2DD7-40BB-A1B8-4E2AA1F9FDF2>
    El jue., 22 ago. 2019 a las 9:54, JotForm () escribió:
    ...
  • Profile Image
    roneet
    Answered on August 22, 2019 at 08:04 AM

    Let me check and forward the refund request to our team.

    Thanks.

  • Profile Image
    roneet
    Answered on August 22, 2019 at 08:15 AM

    I have processed a refund. Please expect a refund in 5-7 days.

    Thanks.