Edits not publishing

  • Profile Image
    Asked on August 23, 2019 at 01:32 PM

    Hi - I've tested on multiple browsers, clearing all cache data and logging in/out multiple times - whatever edits I make is not being published on the live version.

    The edits are preserved on the "edit" section - but when clicking preview - its not there

    It does however, acknowledge the new fields exist and throws an error saying it must be filled in - however the new field is not visible to the user.

    (No its 100% not set to hidden)

  • Profile Image
    Answered on August 23, 2019 at 01:42 PM

    Hi @tchidester32,

    I do apologize for the inconvenience you are experiencing. Can you give us more details regarding the edits not being preserved once the form is published? Such as changes you made that are not being saved or steps you took? Could you send us a screenshot of the error you are getting with the new fields that you add? This would help us to further investigate the issue you are having.

    Also, the form ID that you are having the issue with.

    Guide: How-to-Post-Screenshots-to-Our-Support-Forum

    Waiting for your response.

    Thank you