Problem with forms going where they're supposed to

  • Lynda Sappington
    Asked on August 30, 2019 at 2:28 PM

    I created two very long, complex forms for Dancing Horse Farm (www.myDHF.com), which were supposed to be sent to the farm's office once completed. They haven't been arriving for a while now, although they still work properly otherwisse.

    I just got into the website and discovered somehow JotForm had been disconnected. I have reconnected it and I don't find those forms in my JotForm account, although both have the JotForm logo on them, so I'm certain I used your software to make them. I need to re-set where they go. Can I copy and paste them into your software somehow, so I can work on them, or what?

  • Mike
    Replied on August 30, 2019 at 2:45 PM

    The forms are located under a Lynda13 (aae************@a***.net) account. If you have access to the associated account email, you may reset the account password.

    Once you have access to the account, you can check the form email recipients:

    How to Change the Email Address Used for Notification Email