Problem with forms going where they're supposed to

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    Lynda Sappington
    Asked on August 30, 2019 at 02:28 PM

    I created two very long, complex forms for Dancing Horse Farm (www.myDHF.com), which were supposed to be sent to the farm's office once completed. They haven't been arriving for a while now, although they still work properly otherwisse.

    I just got into the website and discovered somehow Jotform had been disconnected. I have reconnected it and I don't find those forms in my Jotform account, although both have the Jotform logo on them, so I'm certain I used your software to make them. I need to re-set where they go. Can I copy and paste them into your software somehow, so I can work on them, or what?

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    Mike
    Answered on August 30, 2019 at 02:45 PM

    The forms are located under a Lynda13 (aae************@a***.net) account. If you have access to the associated account email, you may reset the account password.

    Once you have access to the account, you can check the form email recipients:

    How to Change the Email Address Used for Notification Email