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dariaschymuraAsked on September 4, 2019 at 3:47 AM
I would like to make available a copy of the submission data as pdf on the thank you page. My goal is to make submission data available to participants without them having to give their email address.
When using the pdf-link, it doesn't work. I get the error message: {"error":"You're not authorized","success":false,"duration":"0.012"}
I read through these threads, but the answers didn't help
https://www.jotform.com/answers/647875-Unable-to-download-the-PDF-link-in-autoresponder
I also tried this approach, but get an unauthorized access error:
https://www.jotform.com/help/545-How-to-let-users-view-their-submission
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Ashwin JotForm SupportReplied on September 4, 2019 at 4:25 AM
I did check your form and did not find any issue with that. It seems you have added PDF link in the thank you message but when the link is clicked, it shows error message.
This issue is caused because of the "Require log-in to see submissions." "Privacy" setting which is enabled. Please uncheck the "Require log-in to see submissions." privacy from your account setting page, that will solve the problem. Please check the screenshot below:
Hope this helps.
Do try it out and get back to us if you have any questions.