Quota Exceeded even after deleting submissions

  • yeozhenqiang
    Asked on September 5, 2019 at 1:10 PM

    Hi, 

    I have cleared my upload submissions but it still displays that the quota has been exceeded. 



    Regards,

    ZQ

  • roneet
    Replied on September 5, 2019 at 2:06 PM

    You would have to delete/archive one of the Form from your account as you have crossed your maximum Forms limit.

    Quota Exceeded even after deleting submissions Image 10

    You may check the limits from the usage section of your account:

    https://www.jotform.com/help/408-Understanding-Your-Account-Usage-and-Limits

    Let us know if you have further questions.

    Thanks.


  • yeozhenqiang
    Replied on September 7, 2019 at 1:39 PM

    Dear Jotform,


    Thank you so much for the information. I have deleted some forms. May I have my forms be published again? Thank you so much for your help.

  • Girish JotForm Support
    Replied on September 7, 2019 at 1:46 PM

    Yes, you can publish your forms. Your account is in good standing now.

  • yeozhenqiang
    Replied on September 7, 2019 at 2:03 PM

    Dear gerardw,


    This is the form link https://form.jotform.me/73252001445444 

    I have cleared the submissions but it still does not work

  • Girish JotForm Support
    Replied on September 7, 2019 at 2:13 PM

    We apologize for this inconvenience. I have cleared your form caches and now the form link is working fine.

    Do let us know if you have any further queries.

  • yeozhenqiang
    Replied on September 7, 2019 at 2:24 PM

    Dear gerardw,


    Thank you so much!