Quota Exceeded even after deleting submissions

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    yeozhenqiang
    Asked on September 05, 2019 at 01:10 PM

    Hi, 

    I have cleared my upload submissions but it still displays that the quota has been exceeded. 



    Regards,

    ZQ

  • Profile Image
    roneet
    Answered on September 05, 2019 at 02:06 PM

    You would have to delete/archive one of the Form from your account as you have crossed your maximum Forms limit.

    15677066031.PNG

    You may check the limits from the usage section of your account:

    https://www.jotform.com/help/408-Understanding-Your-Account-Usage-and-Limits

    Let us know if you have further questions.

    Thanks.


  • Profile Image
    yeozhenqiang
    Answered on September 07, 2019 at 01:39 PM

    Dear Jotform,


    Thank you so much for the information. I have deleted some forms. May I have my forms be published again? Thank you so much for your help.

  • Profile Image
    gerardw
    Answered on September 07, 2019 at 01:46 PM

    Yes, you can publish your forms. Your account is in good standing now.

  • Profile Image
    yeozhenqiang
    Answered on September 07, 2019 at 02:03 PM

    Dear gerardw,


    This is the form link https://form.jotform.me/73252001445444 

    I have cleared the submissions but it still does not work

  • Profile Image
    gerardw
    Answered on September 07, 2019 at 02:13 PM

    We apologize for this inconvenience. I have cleared your form caches and now the form link is working fine.

    Do let us know if you have any further queries.

  • Profile Image
    yeozhenqiang
    Answered on September 07, 2019 at 02:24 PM

    Dear gerardw,


    Thank you so much!