Number of payments feature is missing in Stripe payment wizard

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    greenmountainacademy
    Asked on September 16, 2019 at 04:49 PM

    Hi there,


    According to the help article below I should be able to create a payment plan by choosing subscription and then choosing the number of payments. However, when I've tried to do this with Stripe there is no option for 'number of payments.'

    https://www.jotform.com/help/166-How-to-Setup-a-Recurring-Payment-Option

    Can you please tell me how to accomplish this?

    Thanks,

    GMA

  • Profile Image
    John_Benson
    Answered on September 16, 2019 at 08:12 PM

    Sorry for the confusion.

    Unfortunately, Stripe doesn't support the "Number of Payments" feature in the subscription payment type. If you want to stop a payment, you need to cancel the subscription from Stripe Dashboard only.

    You might want to use PayPal or Authorize.Net that support this feature.

    Let us know if you have any questions.

  • Profile Image
    greenmountainacademy
    Answered on September 16, 2019 at 08:17 PM

    Hi! I tried PayPal as well but didn't see a "subscription" option. Am I missing something?

  • Profile Image
    roneet
    Answered on September 16, 2019 at 08:51 PM

    I have made a GIF to show you the "Sell Subscriptions" method in the standard PayPal Integration:

    1568681230form.gif

    Guide: https://www.jotform.com/help/166-How-to-Setup-a-Recurring-Payment-Option

    Let us know if you have further questions.

    Thanks.