All data does not transfer when converted to PDF

  • Teegan Murphy
    Asked on September 25, 2019 at 3:04 AM

    form is filled out perfect. And looks good until converted to a PDF. Can the conversion to PDF include all the fields that have been filled ?


    please see pictures for more info 1569395002D560C408 E0A8 47C7 AC74 79C5C2 Screenshot 101569395015D4FE5CE1 2D12 4876 BB58 7383CD Screenshot 21

    Jotform Thread 1977381 Screenshot
  • BJoanna
    Replied on September 25, 2019 at 4:25 AM

    It seems that your PDF report was customized. Maybe you accidentally remove some fields. Please customize the PDf report and re-add the missing fields or create a new PDF Document to see if that will resolve the issue. 

    How to Customize PDF Submissions Report

    1569399888new Screenshot 10