Problem with email addresses linked with the form

  • Profile Image
    Asked on October 08, 2019 at 05:12 AM


    as far as I know, there is only one our email address that is linked with the jotform and that's the only address that the filled up by customers forms should be sent to. Even though it is set up like this, I also receive the forms in the second mailbox. Is it possible to change it somehow, so the forms appear only in one mailbox instead of two?

    Thank you and best regards,


  • Profile Image
    Answered on October 08, 2019 at 05:36 AM

    Hi Jakub,

    Please provide the form link so we can check it further. To find the form link, please follow this guide:

    We'll wait for your reply.