Getting Connection Time Out error message when adding the Ticket Purchases widget

  • Choe_Francis
    Asked on October 10, 2019 at 3:08 PM

    Hi there,

    Iʻve been trying to use the "Ticket Purchases" widget for several days now and it never seems to work. Could you look into this? Or perhaps provide assistance?

    Iʻve attached the screenshots of the widget settings as well as the "The connection has timed out" message that Iʻve been getting for the past several days.

    Jotform Thread 1996659 Screenshot
  • Mike_G JotForm Support
    Replied on October 10, 2019 at 4:23 PM

    We would like to apologize for any inconvenience. I have created a cloned version of the form I assumed you are referring to in your post/screenshot and I was not able to reproduce the issue you have described.

    1570738718zt16 14 50 Screenshot 10

    I have loaded your form and it seems that the issue is no longer present.

    1570738642zt16 16 37 Screenshot 21

    Please check your form again and confirm if the issue still persists on your end.

  • Choe_Francis
    Replied on October 11, 2019 at 4:30 AM
    Hi there,
    The problem still persists.
    This is what I see now.
    [image: image.png]
    Any tips/pointers?
    --
    Francis
    ...
  • jherwin
    Replied on October 11, 2019 at 7:47 AM

    Hello Francis - Can you please repost the image/screenshot again?

    Kindly open this thread: https://www.jotform.com/answers/1996659 using a browser and repost the image again. Currently, we do not see the image attached to your response which is why we cannot see what you are trying to show us.

    Guide: How-to-Post-Screenshots-to-Our-Support-Forum

    Looking forward to your response.