Suspended account

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    Janusz Conradi 
    Asked on October 13, 2019 at 04:14 PM

    My account has been suspended due to unknown reason to me. Can you please contact me and explain. We are in the middle of registration for new season

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    Answered on October 13, 2019 at 05:17 PM

    We would like to apologize for any inconvenience. Your account was suspended due to this form — Rental Application w/Background Information

    The form has a Social Security Number field and Driver's License Number field.


    However, it lacks the mandatory fields that you need to have in your form to support it.

    I see that you have added a signature field, but it is also important that you have a Terms&Condition widget added to your form when you are collecting such sensitive information. The widgets will serve as proof that your respondents agreed to have their information collected.


    I have reactivated your account. To make sure that this won't happen again in the future, please include the said widget in your form.

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    Answered on October 14, 2019 at 01:50 AM
    Thank you. I’ll add those elements as soon as I’m able to log into the account.
    How long will the process of unlocking the account take?
    Janusz Conradi
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    Answered on October 14, 2019 at 02:31 AM

    Your account has already been activated and you should be able to login to your account to make the necessary changes.