Email not received after form submission with multiple email form elements.

  • Profile Image
    mbewley
    Asked on October 16, 2019 at 04:06 PM

    I've placed two email form elements in my form, one for end-user (client's) and the recipient (practitioners) so each receives form results after submission. However, the practitioner isn't receiving the email once the form is submitted; only the client is receiving the form results. Please advise.

  • Profile Image
    BDAVID
    Answered on October 16, 2019 at 05:44 PM

    Thank you for contacting us. It appears that you have two notifications being sent to the same recipient:

    1571262570sent_002.png

    We have checked the mail logs, and notifications are being sent successfully: https://www.jotform.com/help/293-How-to-View-All-Your-Form-Email-History

    1571262596sent_001_001.png

    Please check your spam folder, and mark them as NOT SPAM if you find them there. Let us know if you need more help.

  • Profile Image
    mbewley
    Answered on October 17, 2019 at 09:36 AM

    Thank you! That fixed it!! Devil is in the details.