Email not received after form submission with multiple email form elements.

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    Asked on October 16, 2019 at 04:06 PM

    I've placed two email form elements in my form, one for end-user (client's) and the recipient (practitioners) so each receives form results after submission. However, the practitioner isn't receiving the email once the form is submitted; only the client is receiving the form results. Please advise.

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    Answered on October 16, 2019 at 05:44 PM

    Thank you for contacting us. It appears that you have two notifications being sent to the same recipient:


    We have checked the mail logs, and notifications are being sent successfully:


    Please check your spam folder, and mark them as NOT SPAM if you find them there. Let us know if you need more help.

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    Answered on October 17, 2019 at 09:36 AM

    Thank you! That fixed it!! Devil is in the details.