Docusign Integration hangs

Good morning, 

The Docusign widget on my form doesn't appear to be working. I'm not sure what's wrong or how to fix it. Any help would be greatly appreciated.

Hi @jimsahp,

From what I understand, you are having an issue with the DocuSign widget in your Home Loan Application (NF) (form: https://www.jotform.us/form/92774818101156).

Could you please try removing, adding and re-authenticating your DocuSign widget? Also, could you please log into your account using a different browser and click re-authenticate one more time? Sometimes there are cross-browser DocuSign account connection issues.

Please let us know if you are still experiencing this issue after these actions and provide screenshots if possible. 

Ran through those troubleshooting steps, still not working. When I click the sign with docusign button, I get this error in the console under the "preview form" option:

raven.js:58 ERROR TypeError: Cannot read property 'writeAttribute' of undefined at Object.d [as getValue] (getValue.js:94) at l (checkInput.js:427) at checkInput.js:336 at prototype.forms.js:112 at Array.forEach () at Array.each (prototype.forms.js:112) at a.j [as checkSubmission] (checkInput.js:334) at index.js:881 at y (index.js:923) at HTMLButtonElement. (index.js:1033) at HTMLButtonElement.responder (prototype.forms.js:571) at HTMLButtonElement.d (raven.js:445) a. @ raven.js:58 l @ checkInput.js:468 (anonymous) @ checkInput.js:336 (anonymous) @ prototype.forms.js:112 each @ prototype.forms.js:112 j @ checkInput.js:334 (anonymous) @ index.js:881 y @ index.js:923 (anonymous) @ index.js:1033 responder @ prototype.forms.js:571 d @ raven.js:445 raven.js:449 Uncaught TypeError: Cannot read property 'replace' of undefined at l (checkInput.js:472) at checkInput.js:336 at prototype.forms.js:112 at Array.forEach () at Array.each (prototype.forms.js:112) at a.j [as checkSubmission] (checkInput.js:334) at index.js:881 at y (index.js:923) at HTMLButtonElement. (index.js:1033) at HTMLButtonElement.responder (prototype.forms.js:571) at HTMLButtonElement.d (raven.js:445)

Here's what the widget looks like after I hit sign with docusign:

Bah, the error code formatting dropped. Here's the error console in a more readable format: https://gist.github.com/nfreader/503d8eabf09057be1205d125a4698c90

I have created a simple form with a docusign widget in it, integrated it with my docusign account, and made a test submission. However, I wasn't able to replicate the issue. 

But when I cloned your form and integrated my docusign account with it, I also receive the same error. 

Let me have some more time to conduct further tests. I will get back to you on this thread shortly.

Based on my tests, it seems that this Configurable list widget field has issues with the DocuSign widget:

Also, please note that collecting this information are not allowed using plain text fields.

Could you please try removing this field then try making a test submission on your form?

Let us know if the issue still persists after doing so, so we could check further.