How to register an account using email address of deleted account

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    JRamos 
    Asked on October 30, 2019 at 04:46 PM

    I’ve deleted the account with the following email address. I now need to reopen the account using the same email and the app does not allow me to do

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    Mike
    Answered on October 30, 2019 at 07:26 PM

    It takes 30 days to fully delete the account.

    As a workaround, we can restore your deleted account. Then, you will be able to change the account name if needed. Please let us know if you would like to proceed this way.

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    Ramos.Jose
    Answered on October 30, 2019 at 07:50 PM
    Ok we can do that but I need to have access to be an assignee. Not a form creator
    JosRamos
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    Mike
    Answered on October 30, 2019 at 08:59 PM

    Your account has been restored now.

    There is an option in the mobile forms app to switch between the Form Owner and Form Assignee modes.

    Example:

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    Ramos.Jose
    Answered on October 30, 2019 at 09:50 PM
    I dont have that option
    JosRamos
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    jherwin
    Answered on October 31, 2019 at 01:16 AM

    You need to assign a form to your email address before the switch option appears.

    Please go ahead and assign a form to the email associated with your account: https://www.jotform.com/blog/use-jotform-mobile-forms-to-assign-forms/