Trouble downloading attachments

  • AnneAdelmann
    Asked on December 5, 2019 at 3:07 AM

    Hi JotForm Team!

    First, thanks for all you do - you've got a great product that really helps me with my small company.

    I have artists that have applied to an art fair and I'd like to download all the images.... I've tried it now 5 times. I get an e-mail that the files are ready and it sits and doesn't download. Maybe it's too many files?

    Take care,

    Anne

  • roneet
    Replied on December 5, 2019 at 6:27 AM

    Could you please try downloading the attachment from the data section of your account:

    Trouble downloading attachments Image 10

    Let us know how it goes.

    Thanks.

  • AnneAdelmann
    Replied on December 6, 2019 at 2:44 AM

    Thank you so much for your help, I wasn't aware of this method ... unfortunately I am getting the same results - the file sits on my desktop and doesn't download.... it shows a bar to show progress and this bar stays empty. Maybe the file is too large? Is there a way to download it in smaller pieces without downloading it from each application (there's a little over 100 applications, so I'd like to avoid that route). Thank you again for your time and help.

  • roneet
    Replied on December 6, 2019 at 3:13 AM

    For exporting submissions from each form individually, please follow this guide:

    https://www.jotform.com/help/44-How-to-Export-Form-Data-to-Excel

    For exporting only some submissions from individual forms, please follow this guide:

    https://www.jotform.com/help/73-How-to-Partially-Download-Form-Submissions-as-Excel-CSV-PDF

    For exporting all your forms, submissions, and uploaded files, please follow this guide:

    https://www.jotform.com/blog/21-Feature-Announcement-Export-Your-Data-in-Seconds-with-Data-Export

    Thanks.

  • AnneAdelmann
    Replied on December 6, 2019 at 3:20 AM

    You are awesome! That's perfect! Thank you so so so so much, I got it :)