Move forms from one account to another

  • lizz7000
    Asked on December 10, 2019 at 7:14 PM

    Hi, I'd like to give my JOT form to another subscriber. How can I move it over to their account?


    Thanks,

  • John Support Team Lead
    Replied on December 11, 2019 at 2:06 AM

    We can do that for you.

    Please let us know the name or the link to the form that you would like to move as well as the destination account's username.

  • lizz7000
    Replied on December 11, 2019 at 2:26 PM

    Hi, Thank you so much. 

    The link is https://form.jotform.com/73404337838158

    The account that I would like to move it to is Odysseybarbell.

    Thanks so much for your help. Have a great day! :-)


    Lizz.


  • John Support Team Lead
    Replied on December 11, 2019 at 6:06 PM

    Hello Lizz,

    As requested, I have moved the form you mentioned to the account username: Odysseybarbell.

    Also, I can see that the said account is currently suspended due to many failed payment attempts using a credit card.

    I have now activated the account. If you are the user or knew who the owner of the account, please advise him to contact his bank first before trying to upgrade again. Kindly ask them what is the reason for the failed payments, especially when the card is active. It is likely for your security.

  • lizz7000
    Replied on December 11, 2019 at 6:10 PM

    Hi,


    Yes, I will let them know about the failed payments. Thank you for moving my form.


    Sincerely,


    Lizz.