Why email from Jotform into Promotion folder in my email?

  • Profile Image
    Antoni 
    Asked on January 02, 2020 at 04:03 AM

    Halo,

    Why email from Jotform into Promotion folder in my email? Why there is not in inbox?

  • Profile Image
    Kiran
    Answered on January 02, 2020 at 05:32 AM

    Generally, emails with the subject or content having promotional offers, deals, etc shall be landed in Promotions folder that are detected by the email service provider. You may move the email to Inbox so that the emails shall continue to land in Inbox folder. You may consider checking the subject/content of the email and make necessary changes.

    You may also consider setting up an SMTP sender email to send the emails using your email address. Please see the guide below:

    https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form

    Thanks!