Form over quota error

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    Joseph S 
    Asked on January 07, 2020 at 03:39 PM

    Hi we are receiving this error although we havent used any submissions and the month has just started. I believe this is an error can you help us. 

    The url attached takes you to where we have new patients fill out confidential patient information by using jotform.

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    Answered on January 07, 2020 at 07:11 PM

    We are truly sorry for the inconvenience caused. Your account is indeed active but it seems the issue is with form cache. I have cleared your form cache now and this fixes the problem. Please check your forms again.