User gettting error message - "Access Token is missing

  • knaadmin
    Asked on January 21, 2020 at 12:49 PM

    Someone trying to fill out a jot form and make a payment completed all the fields including credit card payment.  When she submitted the form, she received an error message, "Access token is missing.  Please contact form administrator.  See link to form below.  Please advise ASAP how to fix this problem.

    Thanks,  Stephanie Smith, Kentucky Nurses Association, stephanie@kentucky-nurses.org; 502-744-5488

    Page URL: https://www.jotform.com/form/193641851398166
  • Vanessa_T
    Replied on January 21, 2020 at 1:38 PM

    I've checked your form and it seems that the payment field is not connected. Kindly reconnect it and make sure to hit the Continue button at the button to save the changes.

    User gettting error message Access Token is missing Image 10

    https://www.jotform.com/help/459-How-to-Integrate-Form-with-Square

  • knaadmin
    Replied on January 21, 2020 at 2:43 PM

    Great thank you - I will try this.

  • Vanessa_T
    Replied on January 21, 2020 at 2:45 PM

    Don't hesitate to contact us again if the issue persists.