Can not log in

  • Profile Image
    Panadda 
    Asked on January 25, 2020 at 12:51 PM

    Hi,


    I have two jotform account

    1) dotartspace@gmail.com

    2) dotartspaceworkshop@gmail.com


    I have been trying to swap between 2 accounts and now the system is now allow me to login with the 2nd account. I don't know why 


    Thanks!


  • Profile Image
    AshtonP
    Answered on January 25, 2020 at 02:23 PM

    I have cleared your form caches. Please clear your browser cache and history and try to login again.

    If you wish to swap the account, clear your browser cache first and then try to login with the other account or try to open one account in incognito mode.

    Please refer this link to clear browser cache:

    https://clear-my-cache.com/en/windows.html

    Let us know if the issue persists.

    Regards.

  • Profile Image
    dotartspaceworkshop
    Answered on January 26, 2020 at 10:50 AM
    Hi,
    Now I can not login for both of accounts with below error. I am sure I did
    not forgot password.
    [image: image.png]
    ...
  • Profile Image
    VincentJay
    Answered on January 26, 2020 at 11:09 AM

    I checked both accounts and they're active and in good status.

    Please share a screenshot of the issue so we can check it further. To post a screenshot, please follow this guide: https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum