Form still over quota, even after we contacted jotform support

My manager (mcoates@monarchindustries.com) posted about getting an error due to being over submission quota, when we are not, yesterday evening. 

We got a response last night saying an employee in the jotform support department refreshed our monthly submissions on their end. Please try logging out and back again to check if the issue persists. 

We logged in and out and the issue is persisting. We need additional assistance. 

Greetings and thank you for your message.

We're sorry to hear that you are having problems with our service.

Could you please try to empty the form cache? You can click here to see how you can do that.

If the problem persists, please let us know are you getting this message on all of your forms, and if no, on which one do you get it? 

Thank you for your cooperation.