Terms and conditions not working

  • Kelly
    Asked on February 23, 2020 at 3:38 PM

    I have already posted this question but not gotten an answer. I REALLY want to get things up and running. When I add a terms& conditions section (I want someone to check the box saying they agree) the check box is there as well as the highlighted link but when the link to the page explaining the “terms and conditions” is clicked, it shows an error.

  • KrisLei Jotform Support
    Replied on February 23, 2020 at 3:59 PM

    Hi,

    I checked your form and it seems that the link for the Terms and Condition widget is not set up with the correct URL for your terms.

    1582491162t&c 1 Screenshot 10

    1582491181t&c 2 Screenshot 21

    Kindly set up the link for your terms and condition then let us know if the issue still persists. 

  • Ktravis27
    Replied on February 23, 2020 at 5:48 PM

    Thank you. I thought I could add the text for the “terms and conditions”. They are not on a webpage. How would I have a URL?

  • Mike_G JotForm Support
    Replied on February 23, 2020 at 6:13 PM

    If you do not have a webpage that has your Terms and Conditions, I would suggest that you use the Short Scrollable Terms widget instead.

    https://www.jotform.com/help/76-Adding-a-License-Agreement-to-a-Form

    Feel free to let us know if you need any further assistance.

  • Ktravis27
    Replied on February 23, 2020 at 6:22 PM

    Ok I will try that thank you!