Account Suspended due to Credit Card details collection

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    Andreanna Vanquelef 
    Asked on February 24, 2020 at 09:17 PM


    I was just finished creating a form.  It took me two hours.  I got all the way finished and it told me my account was suspended.  I couldn't save the form or anything.  Please help me.  I am very frustrated.  I was very excited when first beginning i thought this was exactly what i was looking for.  Please help me.  How can i resolve this issue??



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    Answered on February 25, 2020 at 01:25 AM

    Your account is suspended because your forms are collecting Credit Card details and you are using Amazon business.

    We understand this might not be the case with your form, yet we had to act according to the general rule to be in compliance with our Terms. Free accounts with non-corporate emails showing suspicious forms must be suspended immediately.

    Collecting credit card details using regular text fields is not allowed here in JotForm. Please check our terms of use.

    We have gone ahead and deleted the guilty fields and reactivated your account.

    If you need to collect payments from your users, please use one of our payment processors. Here's a guide: Setting-Up-Your-First-Order-Form.

    In order to reactivate your account, we will have to delete the offending forms

    Or, kindly provide us the following information:

    1. The URL where your forms are used.

    2. Your website or proof of affiliation to a legitimate institution.

    We also need you to change your registered email to a corporate one to avoid getting flagged again by our phishing detector.

    Send these proofs to reviewers@jotform.comas your subject. We will let you know about the status of your account after a thorough review of your proofs.