Stripe: Utilizing two forms of payment

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    NorthTexasCommission
    Asked on February 26, 2020 at 04:34 PM

    Hi There,

    We're having difficulty setting up payment for one of our forms. Long story short, we have two Stripe accounts, and to differentiate between them, they have two different email addresses. We've never had trouble toggling between the accounts before, but now we're getting this error message below. 

    Please help!

    Thank you!

    Kim


  • Profile Image
    gerardw
    Answered on February 26, 2020 at 09:03 PM

    Please note that you can add only one Stripe payment field into the form and that payment field will be linked to any one of your Stripe accounts.

    if you are toggling between Stripe accounts, then the correct Stripe account must be linked to the payment field.

    Unfortunately, we have not received your screenshot for the error. Please follow the instructions in this guide to attach screenshots/images on this support thread: https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum