Over Quota

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    mash1995
    Asked on March 23, 2020 at 10:11 AM

    Hi there, 

    May I enquire the issue of the Over Quota of 2 forms in my account despite I have cleared all old submissions? 

    Thanks for your attention. 

    Regards, 
    CMY

  • Profile Image
    FelipeSantana
    Answered on March 23, 2020 at 11:19 AM

    Hello @mash1995!

    I would like to apologize for the inconvenience that you are experiencing.

    After checking your account, I have found that you are not currently over quota on submissions or any of your other usage limits. When I attempt to view your forms, I am able to open them successfully.

    I have gone ahead and cleared your form cache to remove any cached data that may still be counting your submission totals. Please do let us know if you are now able to access your forms.

    Also, for future reference, here is a helpful user guide to assist you with clearing your form caches: How-to-Clear-Your-Form-Cache

    Please do let us know if the issue persists so we can troubleshoot this further. We look forward to your response.