My account is out of space

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    Asked on March 23, 2020 at 12:27 PM

    Good morning, 

    The system is telling us that we cannot upload and that we are out of space, can you please help us with that?  What are we currently in terms of uploads or space?

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    Answered on March 23, 2020 at 01:03 PM

    I see that your account's storage space is occupied about 100MB which is the limit of the free subscription plan. If you need more storage space for the files received to your submissions, you may consider upgrading your account to a paid subscription as per your requirement. 

    If you want to clear the storage space, it is required to delete the submissions that are uploaded with the forms. Please note that the deletion of submissions is a permanent action and the deleted submissions cannot be recovered in anyway. If you want to take a backup of the submissions, you may export the submissions from the Data section of your account settings.