Form analytics: Adding option to see after which question users closed the form in Card forms

  • Profile Image
    gbablon
    Asked on May 06, 2020 at 05:00 PM

    Hello,

    I have a multi-step form set up on Jotform (ie. "single question per page"). I would like to measure drop-off at each step of the form, to get more granular metrics than coarse "conversion rate" metric available in the "Form analytics" tab. 

    My understanding is that the only way to do this is via the Formisimo integration. Is this still feasible? The details in this blog post seem really dated, and I can't find the necessary UI in Formisimo (now called Zuko): https://www.jotform.com/blog/formisimo-integration/

    If Formisimo isn't an option, is there an alternative here? Google Analytics doesn't work since each step of the form has the same URL, so GA treats everything as a single page.

    Thanks,

    Geoffroy

  • Profile Image
    Mike_G
    Answered on May 06, 2020 at 05:58 PM

    To my understanding, you would like to track the conversion rate of each page on the form. I would like to apologize for any inconvenience, but I'm afraid that it would not be possible. We have the Google Analytics widget that you can use, which tracks the form submission conversion rate. 

    With regards to Formisimo, we have an available integration.

    1588802183zt17_55_56.png

    Please give both a try and let us know if you need any further assistance.

  • Profile Image
    gbablon
    Answered on May 07, 2020 at 07:45 AM

    Hi Mike, thanks for your email. I don't see Formisimo under the Integrations tab, even when I search for it. Any idea why that would be? Is it possible it's related to my having a HIPAA-compliant account? Thanks.

  • Profile Image
    Bojan_J
    Answered on May 07, 2020 at 07:55 AM

    Greetings Geoffroy.

    Thank you for your reply.

    Yes, you are right. Formisimo is not available for HIPAA enabled accounts.

    Unfortunately, I am not able to think of an alternative way to achieve what you need.

    Please let us know if you have any additional questions.

  • Profile Image
    gbablon
    Answered on May 07, 2020 at 05:28 PM
    Thank you Bojan.
    So, just to clarify, if my form has 10 steps in it, and the conversion rate
    ...
  • Profile Image
    Mike_G
    Answered on May 07, 2020 at 07:11 PM

    I would like to apologize for any inconvenience. For some reason, your last reply was cut off.

    If you are asking if it can generate a conversion rate per page, I'm afraid that it would not. It refers to the number of form access converted into form submissions.

  • Profile Image
    Aerts_Teun
    Answered on May 20, 2020 at 09:02 AM

    With typeform you can track drop-off

  • Profile Image
    Bojan_J
    Answered on May 20, 2020 at 10:12 AM

    Thank you for your reply.

    I will forward your request to our Developers. 

    Unfortunately, we are not able to let you know if or when this feature will be implemented, but when it does we will let you know.

    Thank you for your understanding.

    Let us know if there is anything else we can help you with.