Why am I not receiving a notification email when someone fills out my form?

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    SMDC
    Asked on May 27, 2020 at 09:37 AM

    I have set it up for myself and 2 other people to receive a notification email when someone fills out the 2020 Women's Fall Retreats on the Lake form. None of the 3 email addresses are receiving a notification when someone fills out the form. I thought I had it set up the same as my other forms, but this one doesn't seem to be working. Can you help me figure out what I've done wrong?

    Thank you.

    Angela

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    Richie_P
    Answered on May 27, 2020 at 10:38 AM

    Can you please try creating a new notification email and test your form again?

    https://www.jotform.com/help/25-Setting-up-Email-Notifications

    Please give it a try and let us know how it goes.

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    SMDC
    Answered on May 27, 2020 at 11:06 AM

    I went back in and triple checked to make sure I had all of the email address in correctly and they were all correct. I deleted them and reentered them then I filled out the form and submitted it and we all received the notification email. Thank you for your help.

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    SMDC
    Answered on June 09, 2020 at 02:07 PM

    Someone else has now filled out our form and none of the 3 address received the notification. What do I need to do to resolve this? Below is a link to my form:

    https://form.jotform.com/201426099689063

    Angela

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    VincentJay
    Answered on June 09, 2020 at 05:47 PM

    Hi Angela,

    Please try this workaround.

    1. Create four notification email

    2. Add the email address for each notification email

    In short, try to separate the email addresses and see if the issue still persists.

    1591739228vvdee.png

    Please try it and let us know if you need further help.